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Marketing in the internet - as seen from Italy


No. 41 – November 28, 1999

 

 

loghino.gif (1071 byte) 1. Editorial: The internet isn't a fashion

 

Front-page headlines about the internet in Italy are concentrating on the stock exchange. As in the United States and in many other places, here as well "new technology" shares (especially those related to the internet) are making sudden leaps. Mostly up, but also down. There are torrents of comment in the press about this "craze", but most of them miss the point.

On the bright side, this may encourage the business world to take the network economy more seriously. And financing may help some new companies to grow. But all of this is too hasty. A few people will make a lot of money – good for them. But the last thing we need is another short-term "fashion". The business world is already warped by too many hunts for quick-and-easy profit at the expense of strategic investment. The internet isn't a fad. The evolution of technologies is fast and turbulent, but communication networks are here to stay; so far we have seen only the beginning of a strong, fast-growing trend that will be meaningful for most, if not all, companies.

In the general, superficial hype there are a few, but relevant, exceptions. On November 28 Ferruccio de Bortoli, chief editor of Corriere della Sera (the newspaper with the largest circulation in Italy) published an editorial that sets a new tone compared to what his paper, and most of the press, have been saying so far. We should look beyond the stock intoxication – he wrote – and ask ourselves if we are ready to understand the digital revolution. Most companies aren't. E-business? We are too busy with other things. E-mail? My secretary takes care of that. The internet? No problem, somewhere in our company someone it doing something about it. Innovation isn't a priority, the communication economy is just a philosophical theory, we're up to our ears in "business as usual". Our companies, and therefore our entire economy, are losing their competitive edge; it's time to wake up to the new realities – and it's getting late.

I can hear the yawns. This isn't news for the readers of this newsletter – or of what several other people around the world are writing in articles and books about the new economy. What's new is that, at last, it's coming to the attention of mainstream media.

The truth is beginning to surface; and that's a good thing. But several "top" business people still don't understand what's going on. Cesare Romiti is one of the leading figures in Italy's business and political circles; he is also the chariman of a large communication conglomerate that owns important newspapers, including Corriere della Sera. According to a newsagency flash on November 26, he said that "e-commerce is impossible in Italy" and that it's not up to business to fix the problem; it must be done by the government. It's hard to understand, from a short news item, what he really meant; but that, unfortunately, is a widespread attitude.

A quite different position was taken in a convention organized by Centromarca (the powerful association of producers of branded goods and services) about "Branding in the digital age". Speakers pointed to the fact that national infrastructures (including schools and the administration) are, indeed, behind; but business must change its attitude. It's up to companies to understand the increased customer power; they can't just rely on traditional brand values; they must learn how to build a bind of trust in a new, and still unfamiliar, environment.

It seems pretty obvious that the speakers at Centromarca are right, and the attitude reflected in Mr. Romiti's comments is wrong – and dangerous. Business simply can't wait for solutions to drop pout of the sky as government subsidies, infrastructure investments or technical solutions. It's a cultural, educational and training problem; and nothing can replace entrepreneurial dedication and investment. The routine and short-term management style that dominates most companies finds it quite uncomfortable; but the internet, and more broadly the network economy, aren't a passing fad. They are here to stay; they are no longer a dream of the future. It's happening now; it can no longer be ignored, delegated to a few people in some corner of the company's structure, or handled superficially with a few cosmetic tricks.


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loghino.gif (1071 byte) 2. Companies "know they don't know"

 

A changing attitude in the business world surfaced also at the annual meeting held by UPA (the national advertisers' association) on November 18. The atmosphere was optimistic. Advertising is growing, and so is investment in promotion and other corporate communication; faster than the economy, faster than consumption. Companies are investing in brands. Advertising in mainstream media increased ten percent in 1999 and growth is expected to continue.

The internet? Unmeasured and unmeasurable. Maybe in a year's time someone will have found a way of understanding it; so far all we know is that investments are very small. Internet advertising is approximately 0.25 percent of total expenditure in traditional media. Investment by companies in websites or other internet activities is maybe 1.5 percent of their total communication and promotion spending. And most of it is wasted in tactical, poorly planned and ineffective projects.

What's important, however, is not the amount of money spent so far. It's the attitude. For the first time the business community (or at least that part of it that studies trends and developments more carefully) seems to be understanding three things.

  • We don't know how to manage (or measure) communication on the net.
    We shall need to study it better and find new criteria to evaluate our investment.

  • We don't know how to use the net effectively and the time has come to learn, because it's really becoming important.

  • He are beginning to understand that the internet is not just "another advertising medium". We must define new strategies, learn new ways.

This trend is still in its infancy; doubts and prejudice still prevail. But it's a beginning. This is just one of many symptoms indicating that at least a part of the business world is finally understanding that it has a problem. And that, of course, is the first step toward a solution.


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loghino.gif (1071 byte) 3. New European data

 

It's a bit silly to look at data again after only a month. But there are relevant changes - maybe the beginning of some new trends. Of course this will need to be checked over a longer period; but in the meantime... here ate the data for the 13 European countries with over 200,000 internet hosts according to the statistics published by RIPE on November 15, compared to the figures for the same period one and two years earlier.


Internet hosts in 13 European countries

  1997 1998 1999 % growth
in two years
United Kingdom 979,402 1,436,478 1,672,534 + 70
Germany 1,005,263 1,404,695 1,609,995 + 60
Netherlands 373,422 594,547 864,787 + 132
Italy 275,461 393,204 733,108 + 166
France 326,307 477,933 670,327 + 105
Spain 189,892 288,039 539,113 + 184
Sweden 344,955 404,374 522,904 + 52
Finland 440,330 465,335 492,513 + 12
Norway 286,652 316,099 368,470 + 29
Denmark 164,761 289,322 332,056 + 102
Belgium 98,844 202,384 327,626 + 231
Switzerland 168,925 231,094 300,249 + 78
Russia 130,616 183,655 240,752 + 84
Total area 5,789,853 7,674,544 10,021,898 + 73

Note: data are adjusted as indicated in issue 40.


There is further confirmation of trends that we had noticed in the past, such as Denmark, the Netherlands and Belgium getting closer to "Scandinavian" standards. A more recent development is the growth of Southern European countries; particularly Spain and Italy.

Now let's look at an update of the graph that shows growth in the five "large countries" in the European Union.


Internet hosts in five European countries – 1996-1999

Source: RIPE (Réseaux IP Européens) – quarterly data – numbers in thousands

 

Note: this graph is "doctored": the third quarter of 1999 includes October data.


Of course we shall need to check this trend in the next three or six months, to see if the weaker countries are really catching up.

Now let's look at a broader picture: 33 countries in the Europe-Mediterranean area with over 10,000 internet hosts.


Internet hosts in 33 countries in the Europe-Mediterranean area

.TD ALIGN="left">.FONT FACE="Arial" size="2">Iceland./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">28,330./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 17.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">104.9./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Finland./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">492,513./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 5.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">4.9./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">96.0./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Norway./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">368,470./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 16.6./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">83.9./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Denmark.FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">332,056./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 14.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">63.5./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Sweden.FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">522,904./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 29.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">5.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">59.0./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Netherlands.FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">864,787./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 45.5./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">8.6./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">55.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Switzerland.FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">300,249./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 29.9./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3,0./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">42.5./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Belgium./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">327.626./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 61.9./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">32.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">United Kingdom./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1,672,534./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 16.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">16.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">28.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Austria./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">221,565./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 38.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">2.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">27.5./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Israel./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">144,707./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 33.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">25.7./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Germany./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1,609,995./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 14.6./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">16.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">19.6./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Ireland./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">67,259./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 29.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">18.7./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Estonia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">28,031./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 24.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">18.3./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Spain./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">539,113./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 87.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">5.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">13.8./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Italy./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">733,108./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 86.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">7.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">12.8./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Slovenia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">22,991./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 3.5./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">12.0./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">France./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">670,327./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 40.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">6.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">11.5./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Czech Republic./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">115,679./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 51.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">11.2./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Hungary./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">110,820./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 30,0./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">11.0./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Greece./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">76,595./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 67.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">7.3./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Portugal./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">67,562./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 27.9./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">6.9./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Latvia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">16,921./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 31.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">6.6./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Slovakia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">26,476./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 33.5./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">5.0./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Poland./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">170,134./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 34.6./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.7./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">4.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Lithuania./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">12,704./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 32.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Croatia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">14,308./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 22.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">3.2./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Bulgaria./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">15,997./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 48.5./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.9./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Russia./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">240,752./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 31.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">2.4./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.6./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Romania./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">34,350./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 65.6./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.5./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Turkey./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">85,700./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 108.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.8./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">1.4./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Ukraine./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">28,147./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 33.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.3./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">0.06./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">European Union./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">9,027,655./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 30.0./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">80.1./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">21.9./FONT>./TD> ./TR> .TR VALIGN="bottom"> .TD ALIGN="left">.FONT FACE="Arial" size="2">Total "Europe" *./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">10,021,898./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">+ 31.2./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2"> ./FONT>./TD> .TD ALIGN="right">.FONT FACE="Arial" size="2">14.3./FONT>./TD> ./TR>
  Number of hosts
1999 (adjusted)
% change
in a year
% of
Europe *
Hosts per
1000 inhab.

* The RIPE area includes 50 non-European countries, but their hostcount
is only 2 percent of the total and has no relevant influence on calculations.


The general picture is the same that we had seen in past months; but for the first time Spain and Italy have higher density than the most advanced countries in Eastern Europe (the Czech Republic, Hungary and Slovenia) and are getting close to the general European average. But they are still far below the average in the European Union.

Let's look at an update of the usual graphs. The first shows density.



Internet hosts per 1000 inhabitants
in 28 countries in the Europe-Mediterranean area

28 countries (of 100 in the RIPE area) with over 20,000 hosts
"Adjusted" data, updated to October 1999


The next graph, as usual, shows internet activity in relation to income (GNP).


in relation to income (GNP)
in 28 countries in the Europe-Mediterranean area

28 countries (of 100 in the RIPE area) with over 20,000 hosts
"Adjusted" data, updated to October 1999


As we had seen in past months, several East European countries have strong internet activity in relation to their income; and Germany is relatively weak. In all these analyses, the minitel peculiarity is no longer being considered; if we included an estimate of that factor France would be on a level comparable to Spain.

And now let's take a look at an updated map of Europe, based on density.


Internet hosts per 1000 inhabitants

Analysis on data by RIPE – Réesaux IP Européens – October 1999

The European average (14 per thousand) is slightly above the area shown in pale green.
The average in the European Union (22) is between the dark green area and the blue.


The map of Europe has changed considerably compared to a year earlier – it's also quite different from what we saw three months ago. The EU Mediterranean countries (Spain, Italy and Greece) are still below average but not as "backward" as they used to be.



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loghino.gif (1071 byte) 4. A new sort of swindle online


Online fraud isn't as frequent as many people fear. But it exists. A new sort of swindle was reported by the Spanish newspaper El Mundo on November 16. Apparently this is the first trick of this kind to be discovered in the European Union.

It's quite clever. Victims receive an e-mail message telling them that in 48 hours their credit card will be charged 78,000 pesetas ($ 460) for services provided by a company called Pissi Software Inc. and they should call a "toll-free" number if they have any comments. As they never bought anything from Pissi Software, people call; but they are held online for a long time while searching, in vain, for an unavailable operator. The number isn't "toll free" and they are charged 160 pesetas (nearly one dollar) a minute. Nothing is charged to their credit cards; the swindlers make their money with the hidden phone charges.

The Spanish police has identified two suspects: an Argentine and a British subject living in Malaga (both were persecuted for fraud in 1996). The fake "toll free" service belongs to Entel Telecomunicaciones, a company based in Chile. Other frauds involving phone charges were identified quite a while ago, particularly in the US; but this is a different type of trick. It's also different from frauds based on phony charges on credit cards. In this case they don't have to use credit card numbers; all they need is a bunch of e-mail addresses, that can be bought cheaply. And probably there are more scoundrels out there dreaming up new traps... let's watch out.


 

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